Emergency Plumbing FAQs

Gas fitting in NSW has to be carried out by a licensed gasfitter, full stop. We're licensed for both water and gas, so compliance isn't an afterthought, it's built into every gas job we quote and complete.

Yes. We carry the insurance a licensed plumbing business needs to cover the work we do in your home, so you're not left exposed if something unexpected happens on site.

No. NSW law requires a licensed plumber for plumbing and drainage jobs, and a licensed gasfitter for gas work. Skip that and you can also void your home insurance if something goes wrong later.

Yes, fully. We hold NSW Plumbing Licence #292427C, covering both the water side and gas side of the trade, so a mixed job doesn't need a second business called in.

Call (02) 9134 9086 directly. We're open 24 hours, so whether it's the middle of the night or a Sunday afternoon, a real person picks up and starts working the problem with you straight away.

Tell us what's happening (a burst, no hot water, a gas smell), where the water or gas is coming from if you can see it, and whether you've been able to shut anything off. That's enough for us to move.

We keep you updated by phone once someone's dispatched to your job, so you always know roughly when to expect them. If timing changes for any reason, we'll call and let you know.

Safety comes first, always. A gas leak or a burst that's actively flooding a property jumps ahead of a job that can safely wait an hour, and we'll be upfront with you about where your call sits.

We agree a fair price with you before any work starts, based on the job in front of us rather than an hourly clock. Best Price Guaranteed means that price holds, it doesn't creep upward once we're on site.

Our quote covers the labour and parts needed to fix whatever we've diagnosed. Should the scope shift partway through, we pause, explain what's changed, and get your sign-off before doing anything extra.

Only if the scope of the job genuinely changes, and even then we'll re-quote and get your approval before doing more work. You're never handed a bigger bill without a conversation first.

Yes. There's a $0 Call Out Fee, so getting a price from us doesn't cost you anything, and you're free to weigh it up without pressure.

Yes. Streets slope down toward the harbour foreshore around Double Bay, and heavy rain can push more water into the drainage network than it's built to carry, particularly on the lower-lying blocks near the water.

A lot of the suburb's housing goes back to the Victorian era and the decades either side of it, and pipework from that period is well past the point where a sudden failure is a surprise. Ageing supply lines and old fittings are worth having checked before they fail on their own terms.

The harbour breeze corrodes exposed metal fittings year-round in this suburb, so it's less a seasonal spike than a constant background problem. We see plenty of corroded taps and hot water units failing early in the homes closest to the water.

It can. Established gardens and street trees near Blackburn Gardens and the foreshore reserves mean older drains sometimes share ground with root systems, and a heavy downpour is often what finally exposes a blockage that's been building quietly.